Testimonials

Being diagnosed with breast cancer was shocking. Finding out I needed chemo as part of my treatment plan was terrifying. My mind immediately went to the thought of losing my hair. Being a private person, and working in finance, with lots of men, I was desperate to find a way to keep everyone from knowing my condition. Getting connected to Claudia and hearing all of the Penguin success stories gave me a sense of confidence that I could get through this. Having a professional capper is a luxury but finding ways to support it was important to me. Claudia sent Kelly, who became an integral part of my “team.” In the process of helping me save 70-75% of my hair, Kelly was able to offer advice on caring for my hair, and her experience seeing the broader chemo process many times provided perspectives that I lacked. She often knew what I needed before I did! Importantly, Kelly was always professional, thoughtful, and supportive. Claudia was always responsive to my questions as well and had helpful takes as I hit various challenges in my treatment plan. Claudia, Kelly, and the entire Right Arm team were all a vital part of getting through my chemo with confidence. I can’t recommend them enough.

Susan, September 2025

I highly recommend Penguin cold caps! After receiving my breast cancer diagnosis, making an effort to keep my hair felt like one small way to have some control over a situation that felt so out of my hands. I work in customer service in a small town and I just didn’t want everyone knowing my business at first glance. Unfortunately a professional capper wasn’t available in my area, but the training session left us well prepared to do the process successfully on our own. Customer service was always top notch, communication with Claudia was great, she was easy to reach and quick to respond no matter what the issue. Cold capping worked very well for me, and after 12 weeks of Taxol there was no notable difference in my hair from when I had started. Sure it’s very cold and maybe not the most pleasant sensation, but you do get used to it and in the grand scheme of things it’s nothing to be afraid of. In my experience cold capping is absolutely worth the time, effort, and money and I’m sending strength and positivity to all who are reading this.

Abigail Chance, July 2025

Faye, Claudia, and the whole Penguin Cold Cap team were the right choice for my wife during treatment at MSK. Faye was quick to jump on a near hour long call with us before we even signed up to walk us through every step of the process. We worked with a professional cold capper, and they were a further extension of the great care from Penguin. Following twelve weeks of treatment, Meg was able to keep her hair firmly atop her head — A huge mental boost! We liked that Penguin was custom fit to her head, instead of other cold-caps that came in specific sizes that weren’t quite right for her.

Meg and Chris, July 2025

Upon receiving a Breast Cancer diagnosis, the thought of losing my hair was overwhelming along with what was ahead of me – Double Mastectomy, Chemotherapy and Radiation treatments.
Right Arm Inc./Penguin Cold Caps provides an incredible service and experience in which patients can keep their hair during Chemo treatments along with maintaining their dignity and femininity.
Claudia F. is President and Founder of Right Arm Inc. and the Tri – State Manager of Penguin Cold Caps. As soon as I called her, she immediately put me at ease and explained what the procedure would entail. She was extremely knowledgeable and knew what my infusion schedule would be along with the drugs used. She was a very important person to me throughout this entire process.
Claudia gave my husband and I the option of selecting and training a family member/friend to perform the capping procedure or to send us a Professional Cold Capper. We decided to have the Professional Cold Capper and it was the best decision we made. Claudia sent Fran to us who was extremely knowledgeable, compassionate, positive and professional. She was present throughout all of the infusion treatments and addressed and softened my anxiety. Claudia sent Wayne, who was also a professional cold capper, for 1 appointment who was also excellent and compassionate.
It was because of the Cold Capping procedure that I was able to tolerate the Chemo treatments. I looked forward to seeing Fran and was able to look at myself in the mirror feeling positive about the journey I was on.

Sandy B., July 2025

I can’t say enough good things about being able to use the Penguin cold cap during my chemotherapy. I was told by my doctor that it was unlikely that I would be able to keep any hair during my treatment, but with Penguin I was able to save enough that it made me feel more comfortable physically and mentally throughout the process.

I am truly so thankful for my cold capper, Joan, who quickly became part of our family and kept a smile on my face during my treatments.

Jamie Leticia, June 2025

My experience with Faye of Right Arm was nothing short of everything I could hope for. She was thoughtful, communicative, and very supportive throughout the whole process.
My cold capper Wayne, I could not have asked for more. He was my advocate during treatments and sensitive. We laughed and shared stories that made all 12 treatments O.K. He is responsible and very knowledgeable. I am glad to know him and have gone through this tough experience with him at my side.
It has been two weeks since my last treatment, and I still have my hair, my sense of dignity, and privacy at work. I am thankful to Right Arm, Faye and Wayne. I wish all my fellow women going through this surreal time as good as an experience as I had.

M.T., April 2025

Using Penguin Cold Caps was the best decision I made. It has been one year since my treatment and I have all of my hair. I truly believe that I would not have felt as good as I did throughout my treatments if I had chosen not to use the cold caps. No one knew I was going through treatments unless I told them. That was important to me because I work with young children. Having a professional capper with me during my treatments was the best. It was so comforting to have someone with me that knew the procedures. I felt like I had a friend and advocate with me the entire time. I highly recommend Right Arm/Penguin Cold Caps.

Maryanne Tallon, April 2025

I’m not sure there are enough words to express how happy I am to have had the Right Arm team of Claudia, Faye and my capper Fran on my side during the strangest and most uncomfortable time of my life. Claudia and Faye dealt with all of my questions and concerns with such care and support, I felt like they really had my back the whole time. They understood the intricacies of my hospital system’s processes (having experienced this with other people before) and even gave me some knowledge about how my chemotherapy treatment would probably go timing-wise before I even heard it directly from my doctors. They were so caring and truly my cheerleaders the whole way. I also cannot recommend my capper, Fran, enough. Hearing that I would need to spend 7-8 hours with someone bi-weekly I had never met felt like such an undertaking in addition to the whole chemo thing – but the moment I met Fran, I knew she would be exactly the type of person I needed to be around for those 8 grueling sessions. She was honest, kind, funny, and knew exactly how to be the most helpful person to me. She matched my energy exactly the way I needed her to. As a very non-religious person, I truly think Fran was an angel sent to me, and cannot thank her, Claudia, and Faye enough for their support. Oh, and my hair stayed so intact during my ACT treatment, you can’t even tell I lost anything (even though I know I did from the shedding) – and I give a lot of that thanks to Fran who put my caps on so securely and timed so perfectly.

Tanya G., March 2025

One of my biggest fears during chemo was looking like a chemo patient. After doing my research and being directed towards Penguin Cold Caps by an oncologist I’m so glad I chose them. While my hair definitely thinned it’s not noticeable to anyone else. Even my husband has said he can’t tell the difference when I wear my hair down. The team who I worked with was also available to help answer questions and help me figure out the ins and outs of this new process to protect my hair. Thank you to the team and to Penguin for allowing me to conceal my identity as a chemo patient and protect my dignity for myself and my small children. If you are considering using Penguin, let my testament be the one that helps you make the choice to go with Penguin.

Kate, January 2025

From start to finish Right Arm Inc. has helped me every step of the way with my hair during chemo. Faye and Claudia have made a stressful situation much more manageable. They are both very helpful and I appreciate all of their guidance as I navigate this unfamiliar territory. Also, huge shout out to my capper, Fran, who has been wonderful during my chemo sessions. Beyond grateful all the way around and according to my oncologist if I weren’t doing the cold capping I would have no hair.

Highly recommend Right Arm Inc.!!

Jill G., December 2024

I am 5 weeks pasts my last treatment of Chemo treatments for Ovarian cancer.
I still have hair!! No bald spots either!! I had a great experience with Penguin Cold Capping and Right Arm. I did pay extra to have a professional capper take care of me because I didn’t trust it in anyone else’s hands and it really does work. I did follow ALL the strict guidelines. If you don’t, it won’t be successful. There is also after care that you have to follow so if you really do not want to be bald, you can make this work for you, if you’re committed.

Jennifer C., October 2024

Cold capping with Penguin was one of the best choices I made. Just the thought of losing my hair gave me so much anxiety. It was definitely a challenege for me changing my hair care routine but it was worth it. I did have two major sheds (which I was really nervous when it was happening) but surprisingly I shed evenly so I didn’t have any bald spots, my hair just looked thin. I lost about 50% of my hair and no one knew I was ever going through Chemo. I did use a product called Toppik to cover up some areas that were a little too thin and that was a miracle powder and gave me the confidence to go out and not worry that I had any thin spots showing. I also did use a very thin bandana over my hair for a while because I did get some dandruff which I was given instructions by the amazing Claudia on how to treat it. Overall I am grateful for this services and highly recommend it. Thank you!!!!

Michelle Duffy, September 2024

It was the best thing I could have done for myself as I went through this trying time.

Cindy P., August 2024

During a very difficult time I found Right Arm, and I found Faye! Faye was the utmost kind, helpful, professional woman/friend!!
I truly feel blessed to have found her. The process can be very daunting, but she was by my side every step of the way! I knew I was in the best hands, she was there for me to answer all of my hundreds of questions any day of the week. She was a true source of continual comfort, and her capping skills were truly perfect! I had much success!!! and I am forever grateful!!!!!!! Thank you my Faye!! xox

Jaime, July 2024

For anyone considering a cold capping method I believe this method will give the best results. The capper was courteous, punctual and very skilled with this capping method and has been capping heads for 10 years. All my questions and concerns during treatment were promptly answered and I was given encouragement and reassurance. Thank you to my hair angels for helping me save my hair and allow me to go through chemotherapy with some privacy and a choice in acknowledgement of my breast cancer diagnosis!

Brenda, July 2024

I cannot say enough about Right Arm Inc. and the Penguin Cold capping process. I had an excellent experience at every step in the process. The Right Arm executives were very professional, responsive and caring. They provided all the information I needed along the way. The professional cold capper who was assigned to me was an angel who was an expert in the process, caring and compassionate, and went above and beyond during every session! I followed all of the directions I was given, am drinking TONS of water, and my results were that, thus far, I retained basically all of my hair! I just can’t believe it. The process helped me preserve my confidence, self esteem and, most importantly, my privacy. I highly recommend this organization!

Nancy, June 2024

Where do I start! Penguin cold capping was the best decision I made. Going through such a traumatic experience all I could think about was my hair loss. At this point I needed to focus on my health and getting better but that thought of my kids, family and friends seeing me bald and ill and not to mention looking at myself in the mirror made me sick to my stomach. I knew I needed to try cold capping. Financially I was in no position for this but with some assistance from an organization and lots of help from my family we were able to make it happen. Not knowing what to really expect on my first day, Shawn my professional cold capper exceeded my expectations. He is so kind and empathetic and relatable. He was so attentive. My family was so happy that he was there as was I. It was a bit rough as three weeks after the first treatment I started to shed quite a bit and thought why am I doing this??? I thought about giving up a few times but kept up knowing that some hair is better than none. Shawn always answered every question I had and reassured me. Throughout my six rounds I lost about 50-55% of my hair. Luckily I had quite a bit of hair and whoever doesn’t know me thinks I have a full head of hair. I took care of my hair exactly how they told me to and it worked. Even baby hairs were starting to sprout before my chemo was even over. I think this should be available to more people. This was a blessing more than most people can imagine. Faye was wonderful too. She was always so kind to me and helped with all the scheduling. Now almost 4 months post chemo I colored my roots as they were about 5 inches of gray and cut a few inches off, my hair looks normal. It’s starting to fill in quite a bit and I’m so excited. Definitely have to be patient though and it will go fast. Thank you Penguin!

M.L., March 2024

Amazing to work with and always responded. They were so great during a rough time. The cappers were also great!

EH ST, January 2024

When I was diagnosed with cancer and learned that the chemo treatment would include carbo/taxol + radiation, I became concerned about losing my hair. I am a professional and did not want to share my personal illness with my organization so keeping my hair was very important to me.
I researched the capping processes and decided that the greatest chance of success was with Penguin Caps. I also had a friend who used them and maintained her hair.
I also determined that I wanted a professional capper because I knew the 4+ hours of treatment and the follow on 4.5 hours of changing a cap every 25 minutes would not work if I did it to myself.
The capper is key to the process. They need to be knowledgeable, diligent and sympathetic. Having a sense of humor also helps. Fran was my capper. We maintained a professional relationship while blending personal anecdotes and lots of laughs.
My hair thinned but I did not have any bald spots. I thought my roots would grow out grey and they did not.
Some practical tips – use an electric blanket under you if you get chilly, I wore sweats and a top each time with socks. I was fine.
Remember that the cap has weight to it, so consider the neckroll – I did not use it, as it was bulky and uncomfortable. But my shoulders and neck were tired by the end of the 9 hours of capping.
Claudia is super helpful and very organized and Faye provided all the information to get me started.
My last cap was tonight along with my last treatment and I am looking forward to putting this chapter behind me.

J.H., December 2024

Words cannot express the gratitude for Claudia and her team at Right Arm Inc. From day one, Faye explained the process, answered all of my questions, and made sure I was set up for day one of capping. She made sure I had everything I needed in my Penguin kit and any other recommended items. Faye returned my calls and emails promptly and she provided detailed information and recommendations for exactly what I needed. She listened intently and showed care and kindness in all her communication. I had a setback that delayed my start, but Claudia and Faye were flexible, supportive, and quick to reschedule my start. I utilized a professional capper from Right Arm Inc. for 5 of my 16 treatments so I could get started quickly and so my husband had multiple opportunities to observe, learn, and be ready to continue capping. Our professional capper was the kindest, most patient, most supportive person. He arrived early to each session and spent time getting to know us. He was incredibly knowledgeable about the capping process and with many aspects of the treatment day. He answered all our questions and reassured us often. Having an experienced person there with us as we navigated this new experience was priceless! He checked in often and genuinely cared about my well-being. While I had some hair loss, I also had growth during the last weeks of chemo and I was able to progress through treatments without any bald spots. I am currently two weeks post final chemo and have about two inches of new growth and plenty of my original long hair. The last ten months have been an overwhelming, fast-paced, stressful, and life-changing experience. I was fortunate to have Claudia, Faye, and the Right Arm Inc Team support me through this journey. Without any hesitation, I would recommend them to anyone who is gearing up for this journey. You will be in the best hands!

Name withheld, February 2024

Not that you ever want to experience a cancer diagnosis but if you need to have a provider assist with hair preservation this is the company to use. Very professional, knowledgeable and overall wonderful to work with. Faye was my main contact and she always answered my questions and made sure all appointments were covered. And overall cared and supported me throughout the process. My cold capper was amazing! I don’t know how I would have gotten through my sessions without him. And though you still lose hair most do not notice anything and I had 8 treatments of chemo. Thank you so much!!

Lynn Soren, January 2024

Penguin Cold Capping saved a significant amount of my hair during chemotherapy. While I shed quite a bit of hair, I still kept enough to “feel like myself” through treatment for breast cancer. Faye and Claudia at Right Arm Inc were lovely, informative and available when I had any questions. My cold capper was the best! A survivor herself, she knew what I was going through, offering helpful advice, kindness and support in addition to cold capping. I am so grateful for this product, service and these women. If you are interested in trying to keep your hair through chemotherapy I recommend reaching out to Claudia and Faye and Penguin Cold Caps.

Andrea Lattanzio, December 2023

I’m very grateful for Claudia and Right Arm Inc. I fortunately found out about them at the last moment before beginning chemotherapy. Claudia was quick to respond to my inquiry and in the process saved the hair on my head! I had the Penguin Cold Caps overnighted to my home…I was considering using the system provided at Memorial Sloan Kettering and I am so glad that I went with Right Arm and Penguin! The oncology nurses told me that they saw much better results with Penguin. Claudia was also able to arrange a last minute (evening before) Zoom training which was well worth the price!!!!! The training was invaluable. I can’t say this is easy but it is doable and that every day with hair is a great day and I am thrilled that this time going through chemo I did not become bald. If I felt any discomfort, I would climb the stairs at MSK to take my mind off of it, or go around the block outside. I kept my hair and my fitness. Taxotere requires hours of cooling after treatment…the hospital system would not have allowed that but the portable Penguin system does. I am so grateful to Claudia and Right Arm…..they can provide a capping service if you prefer. My husband did an excellent job.

Jean Sobus, November 2023

As I’m sure it is for everyone that has to go through it, this was by far one of the most physically and emotionally challenging experiences I have ever had. I am a 9/11 survivor — this was worse. I know that my preoccupation with my hair probably seemed ridiculous and annoying at times, but you all rolled with it. Truth is, if I didn’t focus on my hair, I’m not quite sure I could have dealt with being so focused on the bigger issue at hand. Thank you for answering my questions, being patient with me and not making me feel like a total idiot. The hair was the one thing I thought I could control.

I also really want to thank you for bringing my capper into my life. You really do have a super power there. She proved to be one of the most significant sources of support for me through this. It is mind boggling that I’ve spent only 4 days in her company, and she has come to mean so much. From day 1, she breezed in with a confidence and strength that made me feel like I could do what needed to be done. She professionally and efficiently assessed every situation, discussed what she was doing, worked seamlessly with the nurses and all while making me feel that I was sitting with my lifelong friend. There wasn’t a moment that I didn’t feel cared for on all fronts. We laughed and talked together all day, making the hours seem short. She knew when the caps were most uncomfortable for me and somehow found a way to get my mind off it. She went above and beyond, reminding me to drink water, making sure I had warm blankets… she did it all. She was also a role model of sorts. Knowing she came through this and was on the other side gave me motivation and strength that I couldn’t find elsewhere. She is someone who has left an indelible mark on me and for that I am very thankful. Anyone would be blessed to have her accompany them through this awful process.

Long story short — thank you all for doing what you are doing for women like me. Addressing the woman and not just the patient is such an important piece of this very difficult process.

Laura P., treated in October 2021

Although it’s a late thank you, I wake up each day thinking about all the good and how thankful I am of all. I wanted to tell you sincerely how thankful your service has been to me and I’m sure to many others who endure this arduous path. Thank you for your support w emails and talking me out of shaving my hair, thank you for having such wonderful cappers, and thank you for my hair.

Luz M., treated in December 2020

My initial call with Right Arm took place on a Sunday morning back in October, when I was on the soccer field watching my daughter play, listening to how they might be able to help my dad and me through this traumatic experience. I appreciated how much time you took with me that morning. I know everyone at Right Arm works very hard to help patients through their treatments and I hope you know how much your efforts are appreciated.

D.C., February 2023

I feel so lucky to have had the help of Right Arm during my sixteen rounds of chemotherapy. Not only did I keep most of my hair (and nobody other than my husband and me could tell that I’d lost any at all), but I felt like I had a support system in both my capper and Claudia. All of my questions and concerns were always answered quickly and expertly. In a scary situation where so much was beyond my control, keeping my hair was extremely important to me, and with Right Arm’s help, I was able to. I am so grateful to Claudia and her team!

Sarah H., November 2022

Through a very dark time, I had a pleasant experience with Right Arm. Aside from the cancer diagnosis, losing my hair was a huge worry for me. I appreciate that they were always quick to answer my questions and alleviate any concerns. They made a very difficult time, a little less difficult. I did shed some hair underneath but my husband said that no one else knows. Because I had weekly treatments, I felt like my capper was a caring friend who I bonded with. My capper was also knowledgeable, compassionate and funny. I highly recommend Right Arm.

Caryn S., December 2022

I am grateful to Right Arm for allowing me to keep a sizeable amount of my hair (with shedding) after 6 rounds of TCHP. I cold capped with a professional capper who was amazing. Not only was he extremely knowledgeable about the treatment protocol and the policies of various hospitals, but he was supportive and funny, which made the chemo easier to tolerate. Claudia and her partner Faye were also wonderful to work with as they were knowledgeable, helpful, and supportive with everything from navigating insurance claims to caring for my hair while it was in a more fragile state. I would highly recommend Right Arm to anyone interested in keeping their hair while undergoing treatment.

L.D., December 2022

Claudia and her team are amazing! Claudia was beyond patient and always just a text/phone call/email away. The first time I contacted Claudia she stayed on the phone with me for over an hour so I could ask all of my questions/take notes. Our professional capper was super down to earth and right away clicked with my mom and me. Our professional capper always arrived on time on treatment days and brought all of the necessary equipment. We plan on staying in touch with her and grabbing lunch together after the holidays. We are so thankful for Claudia’s services and highly recommend them!!

Bianca Daskal, November 2022

There is not enough wonderful things I could say about Right Arm / Penguin Cold Caps and all of the people who work there. I was diagnosed with breast cancer at 39, it was devastating. I had just been recently divorced and trying out the dating world. The idea of losing all my hair was beyond my comprehension. I was lucky enough to hear about Penguin Cold Capping from my doctor and all I can say is it was a miracle. My capper was a true angel. Not only does she save your hair, but she is also your advocate and friend. Faye (a Right Arm administrator) is also amazing…making sure you know how to care for your hair during and after treatment. Although you will still have shedding of your hair, which does continue for a few months after chemo has finished, you will still have hair. I am two months out from chemo – my hair is still shedding some but the new growth is amazing!

Jackie Nemetz, September 2022

I used Penguin Cold Caps thru Right Arm when I was going thru chemo for breast cancer. First, the caps work! I had 3 months of weekly Taxol and I kept all of my hair. Second, the customer service was excellent. They were full of helpful information not just on cold capping but on chemo itself. They were also very responsive for when I had any questions on what to do or what to expect. I hired a cold capper to help me through the process and I am so glad that I did. She really held my hand throughout the process. She was not only great for the actual cold capping but also a great support system while going thru this horrible and often lonely process. I highly recommend Penguin Cold Capping and Right Arm.

Kathy Murray, July 2022

Claudia and my capper did a great job of getting me through the cold cap process. Not only were their efforts successful in saving my hair, but her information and advice during my treatments were invaluable. Claudia was very responsive to the various questions I had throughout the process, and easy to work with. A very professional team!

John F., June 2022

I am incredibly thankful to Faye, Claudia and Right Arm for their help in getting me set up with the Penguin Cold Caps, training for my husband (my amazing cold capper!) and answering my numerous questions throughout the process. I wasn’t sure at first whether the hassle would be worth it but without a doubt it was worth it! I did not lose any hair. I have very thick hair and normally shed all over the place, but while using the cold caps, I didn’t shed at all, it was amazing. We were unsure how well it would work with my husband serving as my cold capper, but after an hour virtual training, we felt much more confident going in to the first treatment. It takes some time to get the rhythm down, but once you do, it’s really not bad. Doctors, nurses, and anyone who learns I have gone through 12 rounds of chemo are amazed at my hair. This has made a challenging time in my life so much more tolerable, I will be forever grateful for this technology and the fantastic people who work to make this available!

Wendi, March 2022

I consider myself extremely lucky to have been referred to Claudia and Penguin Cold Caps while preparing for my chemo treatments. From the moment we first connected she was there for me and remained that way throughout the whole process. Cancer is so scary, but cold-capping doesn’t need to be. I opted to use one of Claudia’s ‘cappers’ to help out and I can’t say enough about how helpful that was to not have to worry about anything but getting through treatment. As I moved through the chemo, Claudia was just a text or phone call away; always available to answer questions and provide tips and support in a timely fashion. Overall, the experience was exactly as she described it which gave me the freedom to just focus on healing. Now, finished with that piece of treatment, I’m happy to have retained the majority of my hair. Simply put: it works. Thank you Claudia and Right Arm!

Susie R., January 2022

Keeping my hair was so important to me during my chemo treatment. Cancer turns your whole world upside down, but saving my hair was the one thing I could control during this scary time in my life. Thanks to Right Arm, I was able to feel like myself during my 16 rounds of chemotherapy. My doctors were so impressed by my hair, they thought I was wearing a wig! Claudia and her team are absolutely amazing and I cannot recommend them enough!!

Victoria S., June 2021

I realize that I hadn’t followed up with you post treatment so this email is long overdue. I started chemo in October 2019 and finished at the end of February 2020 (AC followed by Taxol). I was diligent each treatment week in using the cold caps following the advice you gave and directions from Penguin throughout my entire treatment.

Over my 5 month treatment period, I did experience some shedding. At times (especially after a hair wash) I wasn’t sure if it was going to work. I am a black woman and because of my hair type which was fully relaxed at the start of treatment, the new growth that occurred during treatment (and there was lots of new growth during treatment) created a situation where I had 2 totally different hair textures. The relaxed hair was straight and the new growth was coarse, making even the gentlest of combing difficult. Two months into treatment, I decided to braid my hair to limit having to detangle it. That made a huge difference so I kept my hair braided even during washing and occasionally wore a wig if I wanted to look presentable in public (that was my vanity thinking).

Amazingly after my last treatment, I had most of my hair. I did however, lose most of my eyebrows and eyelashes by the final month of treatment but they grew back immediately within the first month after treatment. I kept my hair braided after treatment knowing that I wouldn’t be able to get it relaxed for a few months waiting for my roots to strengthen (also when the initial Covid-19 crisis created the closures in NY, I had no choice because salons were closed). I got my first relaxer this summer and I feel/look great.

On a personal note, I am cancer free. While the chemo treatment completely resolved the tumor in my breast, pathology reports from my bilateral mastectomy/reconstruction in June showed no residual or spread of cancer.

I want to personally thank you for your guidance and encouragement through my journey. You are part of a team of supporters that helped me get through this challenge. Please feel free to use any part of my story if it helps others in their journey.

Naimah T., October 2020

I just wanted you to know that the capper you sent was wonderful and my mom and I fell in love with her. She did an amazing job and she looked out for me the entire time. I was very proud of myself because the cold caps didn’t bother me at all. I just kept telling myself I was at the ski resort in Colorado. Just wanted to let you know how it all went I’m sure you knew your capper would be amazing. I feel like she was sent to me, like an angel.

R.H., January 2020

After finding out I had cancer at 26 my first initial thought was “how am I going to keep my hair”? As crazy as it sounds to say that out loud, I knew keeping my hair would help maintain my positivity and inner strength for my upcoming journey through Hodgkin’s Lymphoma. My partner researched cold capping and we called Claudia who straight away put us at ease and gave us hope for our fight to keep my hair! Claudia organized everything we needed to be able to start our capping journey which was a huge relief and weight off our shoulders. Once we met her at the hospital on my treatment day, I was treated like family. I’m an Australian living in New York and not having my family physically with me made the process a lot more daunting. Claudia was an amazing motherly role and made sure my partner and I felt as comfortable as possible during my first treatment when she capped me. For the remaining treatments, another capper went above and beyond every treatment. My hair actually grew throughout the treatment and while I lost hair around certain areas (sideburns) overall it wasn’t noticeable to anyone but me!

N.T., December 2019

My journey with Right Arm started just 2 days before I was about to have my 1st chemo treatment. I will never forget the warmth of Claudia’s voice when I first spoke with her over the phone. She sent me an email with specific instructions of how to take care of my hair and what to bring with me etc., and then she wrote ”I’ll take care of everything else.” I cannot put into words what ”everything else” was, but trust me, it was a lot.

My cold capper was amazing! From the moment I met her I felt taken care of. She was kind, compassionate, knowledgeable, professional and the best white-blood cell cheerleader a girl could ask for! She supported me through my entire journey with a positive, loving smile.

Claudia said cold capping would help my hair grow back faster and she was right. Shortly after I finished chemo I noticed many areas filling which made me so happy. Today, 2 years later, my hair is stronger than ever and just as beautiful as before. Thank you Claudia and my wonderful capper from the bottom of my heart. I am forever grateful.

S.S., January 2019 (written in 2020)

Claudia at Right Arm Inc. and her wonderful capper helped me through the darkest time of my life. Besides all the fear that comes with a cancer diagnosis, the fear of losing my hair and becoming bald made me so anxious and terrified. I did not want my children to see me that way. I was unaware of this service and had one chemo treatment before I contacted Claudia. She was hesitant at first because I already had a treatment and told me I probably would lose my hair. I informed her that I had really thick hair and thankfully she took a chance on me. Even though I did lose some of my hair from my first treatment, I kept enough. I did not wear a wig. Claudia was so helpful. She was available at any time to answer questions from what shampoo to use and how to shampoo during treatment. My hair is now thicker than it was before. My capper made sure I was comfortable, warm and held my hand when I needed. We talked laughed and cried together. She will be my forever friend.

RMU, 2017 (written in 2020)

Upon hearing the news that I would lose my hair during chemo, I googled, “How to keep your hair during chemo.” Cold capping came up and I began reading all about it. I asked my nurse at Weill Cornell hospital and she put me in touch with Claudia at Right Arm. From the point of contact till the end of my chemo treatment, I was treated like family. I was so scared and anxious the day of my first chemo treatment but when I met my capper I was immediately put at ease and felt like everything was going to be OK. Well, I have my hair and feel like myself when I look in the mirror. I can’t thank Claudia and Right Arm enough for allowing me to keep my hair and making chemo not take everything from me.

Teresa Ramos, October 2019

Claudia and her capping team have been so wonderful to me during my cancer/chemotherapy ordeal. Claudia is the woman who will set up your rental of the penguin caps, she schedules you with a capper, and answers all my million e-mails asking for advice to get through this cold capping journey. She’ll call you and answer e-mails late at night and even on the weekends! She is amazing and its so very obvious that she cares about you and does everything in her power to help you keep your hair! Her cappers are amazing and warm as well. I’ve seen 3 cappers because I have 18 weekly chemo treatments and they are all great! They do a great job administering the cold capping and making sure even that the nursing team is taking care of me properly! I wholeheartedly recommend using Claudia and her capping team! They are absolutely wonderful!

Tanja G., December 2019

She squeezed my hand as if I was receiving a Flu shot.
She made sure I had ‘warmed’ socks to wear as I needed them.
She adjusted the cold cap, the blanket, the seat, the conversation – to fit my comfort & needs.
She quietly sat invisible in the room out of the way of the staff.
She was professional and so very knowledgeable about what was happening to me.
She talked about whatever you wanted to talk about and stayed silent when you needed it.
She introduced us to the deliciousness of a Heritage turkey for Thanksgiving.
She made family members feel welcome.
She made family members feel a part of the healing.
She made us laugh.
She made us silly.
She made us confident that all would be OK.
Oh – and did I forget to mention, she was there to save my hair.
And, by the way – SHE DID!
She is MY FRIEND for LIFE.

A.M., 2018 to 2019

If you are reading this, I know that you are in the midst of what can be a very confusing and difficult time. But here is the good news. It is entirely possible to minimize the sense of uncertainty and preserve the perception of your healthy self by keeping your hair during chemo. I was a Penguin Caps user during my three months of chemo in the spring and summer of 2018. My technician arrived before my session, and talked me through the process of cold capping. She not only was an excellent technician, but was so knowledgeable about how to care for my hair throughout chemo and beyond to ensure that I would have the best results. I came through my treatment without losing a bit of hair. In fact, my hair before chemo was pretty much straight, and now it curls without anything but a quick blow dry and conditioner. My hairdresser checks me every time I go in for cut and color, and she is amazed at how well my hair has survived over the past year.
This was my experience. I cannot speak to the different chemo regimens, and if there is any difference in the results from one chemo to another. This is a conversation you should have with your doctor and with the Penguin rep.
Many women make the decision to shave their heads, and accept hair loss as part of treatment. I totally respect that decision, as this is such a personal choice each woman must make. For me, keeping my hair somehow made me feel like “myself”, and I have no doubt that the transition back to life after chemo was made a bit easier because of it.
Whatever decision is right for you, I wish you all the best in this journey towards health!

D.R., December 2019

Claudia and my capper were a shining light at a dark time in my life. The idea of losing all my hair on top of fighting cancer made me feel like someone was kicking me when I was already down. I was in the process of making arrangements for a wig when I spoke to Claudia. She told me to save my money, she felt confident that I would not need a wig, and I never did! Claudia and my capper were amazingly supportive through the process. They answered all my questions with great empathy and promptness. I can’t recommend their services enough. I’ve seen other cappers at my doctor’s office, but none have the level of professionalism of Right Arm. If keeping your hair is crucial, capping will be worth it, and you will be in the best hands with Claudia and her team.

V.K., December 2019

I was diagnosed with breast cancer in Sept 2015. After decisions had been made; lump removal, chemo and radiation, my only thought was to save my hair. I have worn it the same way forever, and did not want to attract the attention/concern of my professional community by a change of style. I explored umpteen places about having a wig made, and researched hair weaving. Each was likely to be quite noticeable. And then a friend told me about Cold Caps, and though they were not yet well known, they seemed to offer the most hope. Through the advice of the niece of my BFF, I found Claudia. And my mind was made up. She made all the arrangements for the deliveries to the hospital, she found me the most caring, interesting, comforting Cold Cap Helpers to keep my head freezing for the requisite hours. They kept me hydrated and fed, and comfortably tucked into my electric blanket.
It was very expensive,but worth every penny. It is not a job to be done by anyone without the training. Yes, a lot of my hair did fall out, but a lot didn’t, and for a while I had to make some adjustments to the way I wear it. But I never had to change my total look, and now, 4 years later, I wear it the way I always have, albeit it with some slightly thin spots. Throughout the process whenever I had a question about hair care, or being scared by hair loss I could reach out to Claudia for her support, knowledge and wise coaching. She was always there. Made all the difference.

NB, Class of 2015 – December 2019

I used the Cold Capping service in 2014 when I was receiving treatment for my third breast cancer recurrence. It was a “no brainer” decision for me. I had just been offered a new job and felt that being able to keep my hair was important, not only in terms of my own mental health and well-being but in my ability to come into a new position as a “whole,” not “sick” person. Sharing my recurrence was on my own terms, not my hair’s!

The process worked amazingly well…I retained a full head of hair throughout my three months of treatment and no one was ever the wiser. I was grateful to my oncologist who suggested I consider it.

I benefitted greatly from Cold Capping and encourage any woman whose treatment regimen is compatible with it to consider doing it as well.

JRM, November 2019

Claudia and my capper took incredible care of not just my hair during my chemo treatments, but of me too. Claudia was always so quick to hop on a call or email me back anytime I had questions about hair care or the process in general (even on the weekend!). Claudia is so knowledgeable about hair care during and after treatment – I knew I was in the best hands to retain as much of my hair, (and myself), as I could. Further, my capper, was a bright light by my side during every treatment, carefully, gently, and thoroughly ensuring my caps were administered correctly and that I was as comfortable as possible, which didn’t stop at my cold cap. She would happily adjust my chair, blanket, IV stand – anything – to ensure maximum comfort. Partnering with Right Arm was a decision I am extremely grateful I made.

Amanda M., November 2019

I appreciate what you do for women (and men) who cross that threshold into facing their fears, their vulnerabilities, their deepest unknowns.

As I approach my last chemotherapy session, I know that this process has made me stronger, wiser, and more determined to live my best life NOW.

Thank you for your guidance.

Mahwish Syed, September 2019

As I start my cancer journey you are one of the people I can say was kind and so helpful and I will be forever grateful!

Laurie C., July 2019

I was so scared, cried the whole night before, was having an anxiety attack en route to the hospital, and then we met our Right Arm capper. That chemo session couldn’t have gone as seamlessly, calmly, pleasantly as it did without her. She really eased our fears because she has such great energy as person, she knows everyone at the facility, and each medical aspect of the day. So aside from the capping there was no great fear of the unknown lurking, and nothing seemed dire or severe. My husband felt the same way.

Aside from being so grateful to work with you guys to save my hair, the service your business provides is really the type of care and compassion I wish every person received during a health issue. I now feel like we can make it through these next 11 weeks comfortably and at ease, which I didn’t think was possible before.

Emily Noel Spiegelman, February 2019

My capper was spectacular, a great companion above, and went beyond the call for duty. As a business owner, it is important for me to share my feedback with you because we live off of referrals and word of mouth in the services industry. I would recommend Right Arm without a doubt. Rest assured of that!

Monica Calabrese, March 2018

You and your team have been so loving and supportive. You really helped me get through this. I’ve often said to folks that even if I lost every single strand of hair on my head, it was worth the money just to have a capper at my side during my chemo sessions.

Stacey S., March 2018

I wanted to share a story with you. My head was covered with a shawl and as I was walking out into the waiting area this girl approached me with a big smile and with such enthusiasm. She said that she did the cold cap with you and look at how much hair she has. She said it worked. She had a full head of healthy hair down to her shoulders. That brought me tears and hope.

M.C., September 2017

It’s been a year since my last chemo treatment and my hair is long, thick and strong. But I never thanked you.

I was pretty miserable and cranky and scared. I want you to know that I really appreciate that you ignored all of that. Thank you from the bottom of my heart!

Elizabeth Kahn, August 2017

You were so amazing during the darkest time of my life. You helped me get through it all. I will never forget your kindness.

Robin Rokuson, July 2017

Dearest Angel Claudia – Your attention, unwavering kindness, patience and expertise in what you do is so beyond appreciated. I am immensely grateful to be connected with you! You are indeed a special gift in this world of ours.

S.J., March 2017

It really is a miracle right now that I have a full head of hair and feel relatively normal as opposed to bald and sick. I owe it all to my wonderful capper, running the show like clockwork. My capper was also a warm and lovable person to have around during a very scary time. Words cannot even express my gratitude.

A.S , October 2015

Just want to thank you so much for helping me with all my questions about cold caps and most of all getting me a capper to help me during this most difficult time of my chemo. She was not only professional, she was kind, compassionate and most of all a calming presence in the middle of my chaos…..and she is now a new friend to me forever. My hair looks great!

Jennie Guberman, January 2015

You are amazing and saintly for the work you are doing. You’re an angel in the trenches.

Marjorie Thompson, March 2013